Privacy notice

1Who is responsible

Asahi VietLife LLC (合同会社朝日越南ライフ), a company in Japan, is responsible for the personal information described here.

2What the website itself does

• There is no form on this website, and there is no account or sign-in.
• The brief you build on the “Plan My Japan Trip” page is made on your own device. It is not sent to us and the website does not keep it. You decide whether to download it, copy it, print it or send it.
• “Send by e-mail” opens your own mail app with the brief addressed to our sales team. Nothing leaves your device until you press send there.
• The website sets no cookies, stores nothing in your browser, uses no analytics or advertising tools, and loads no scripts or fonts from other companies.
• The videos on the home page are files of this website itself, loaded only when they are about to play.

3Technical data handled by our hosting provider

The website is delivered by Cloudflare. Like any web host, Cloudflare processes technical data such as your IP address, the page requested, the time and your browser type in order to deliver the pages and protect the website. We do not use these records to identify or follow visitors.

4Information you send us

When you write to us by e-mail, call us, or message us on WhatsApp or Zalo, we receive what you choose to share: usually your name, your contact details and your travel plans, such as dates, the number and ages of travellers, interests, and any mobility or dietary needs.

Please share health information only when it matters for the plan, for example a walking limit or an allergy.

5How we use it

• to answer you and prepare a plan or a quotation;
• to arrange the services you ask for, once you decide to go ahead;
• to keep the records that Japanese law requires of a business.

We do not sell personal information and do not use it for advertising.

6Who else sees it

To arrange a trip we share only what each service provider needs: for example the names of guests with a hotel, or the pick-up time and the number of passengers with a transport company. If you contact us through a travel company, we work with the information that company sends us.

Your messages also pass through the services you choose to contact us with: your e-mail provider and ours, WhatsApp or Zalo. Each handles data under its own privacy policy, and some of them store it outside Japan.

7How long we keep it

We keep personal information only as long as we need it for the purposes above and for the periods the law requires. The exact periods will be set out here after the review.

8Your rights

Under the Act on the Protection of Personal Information of Japan, you can ask us to tell you what personal information we hold about you, to correct it, or to stop using or delete it. We may need to confirm your identity before we act.

9Changes

If this notice changes, the new version will be published on this page with its date.